Refund Policy

This Refund Policy explains how returns, refunds, and replacement requests are handled for purchases made on our website.

We are committed to providing a fair, transparent, and customer-friendly return experience. If you are not fully satisfied with your order, you may request a return or refund under the conditions outlined below.

By placing an order on our website, you agree to this Refund Policy.

For any refund-related assistance, you may contact us at:
press@loveamikahub.com

2. 60-Day Return Window

We offer a 60-day return window from the date your order is delivered.

This means you may request a return or refund within 60 days of receiving your item.

To qualify for a return:

  • The request must be submitted within 60 days of delivery
  • Items must meet return eligibility conditions
  • The return must be approved by our support team before sending items back

Requests submitted after 60 days may not be accepted unless under exceptional circumstances.

3. Eligibility for Returns

To ensure fairness and product quality standards, the following conditions apply:

Eligible items:

  • Products in original condition
  • Items unused or minimally used
  • Items returned with original packaging (if applicable)

Non-eligible situations:

  • Items showing excessive wear or damage caused by misuse
  • Products returned without approval
  • Items missing key components or packaging (when applicable)

We reserve the right to assess returned items before approving refunds.

4. Free Return Policy

We proudly offer free returns for eligible orders.

This means:

  • No return shipping fee will be charged to customers for approved returns
  • Return instructions will be provided after approval
  • In some cases, we may provide a prepaid return label

Our goal is to make the return process simple, fair, and stress-free.

However, free returns may not apply in cases where:

  • The return request does not meet policy requirements
  • The item was damaged due to customer misuse
  • The return is initiated outside the allowed return window

5. Return Request Process

To initiate a return, customers must follow this process:

  1. Contact our support team at
    press@loveamikahub.com
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Follow the return shipping instructions provided
  5. Once the item is received and inspected, your refund will be processed

Returns sent without prior approval may not be accepted.

6. Refund Processing Time (5–10 Days)

Once your return is received and approved, refunds will be processed within:

5–10 business days

Refund timing depends on your original payment method and financial institution processing times.

Refunds will be issued to the original payment method used at checkout.

If additional verification is needed, processing time may extend slightly, but we always aim to complete refunds as quickly as possible.

7. Refund Method

Approved refunds will be issued as follows:

  • Original payment method (credit card, debit card, or other supported payment channels)
  • No store credit limitation unless otherwise agreed
  • Full or partial refund depending on item condition and return reason

We do not charge any processing fee for refunds issued under this policy.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately.

We will typically offer:

  • Free replacement, or
  • Full refund, depending on availability and customer preference

To process your request, you may need to provide:

  • Order number
  • Photos of the product
  • Brief description of the issue

We take quality control seriously and will resolve such cases as quickly as possible.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card provider (processing delays may occur)
  3. Contact your payment provider if applicable

If the issue persists, you may contact us at:
press@loveamikahub.com

We will assist in tracking your refund status.

10. Order Cancellation Policy

Orders may be canceled only before they are processed or shipped.

Once an order has entered processing or shipping status, it cannot be canceled.

If cancellation is approved before processing, a full refund will be issued.

11. Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, we recommend:

  • Returning the original item (if eligible)
  • Placing a new order for the desired product

This ensures faster processing and inventory accuracy.

12. Shipping Costs on Returns

All approved returns are eligible for free return shipping, meaning customers will not bear shipping costs for eligible returns.

If a return does not meet eligibility requirements, shipping fees may apply or the return may be rejected.

13. Fraud Prevention & Policy Abuse

To maintain fairness for all customers, we monitor return activity for misuse.

We reserve the right to:

  • Refuse returns that appear fraudulent or abusive
  • Limit return eligibility in suspicious cases
  • Deny refunds for repeated policy violations

14. Policy Updates

We may update this Refund Policy from time to time to reflect operational, legal, or service improvements.

All updates will apply immediately once published on our website.

15. Agreement

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

For support, please contact:
press@loveamikahub.com